Last Updated: January 1, 2020
Thank you for visiting the Pocket Expert™ website located at www.getpe.com (the “Site”). The Site is an Internet property of Pocket Expert LLC (“Pocket Expert™,” “we,” “our” or “us”).
Information Regarding Privacy for Non-Customers
Personal Information Collected from Customers
Third Party Personal Information
In connection with your use of the Pocket Expert™ Offerings, certain personal information related to your clients and customers including, without limitation, the Customer Database, may be provided to Pocket Expert™ or otherwise uploaded to the Pocket Expert™ platform (“Third Party Personal Information”). You agree that you will take all actions and receive all necessary consents from your customers and clients to properly permit the transfer to, and the use by, Pocket Expert™ of Third Party Personal Information as contemplated under the Terms and Conditions, and you specifically acknowledge that Pocket Expert™ shall not be responsible for any misuse by you of Third Party Personal Information. As between Pocket Expert™ and you, Third Party Personal Information that you submit to us remains your property. We will never sell, rent, exchange or barter Third Party Personal Information to or with any third party for financial gain or marketing purposes. Subject to the foregoing, you agree that Pocket Expert™, or its subcontractors or representatives, will be allowed to remotely access, receive, collect, copy, extract, download, reformat and/or compile the Third Party Personal Information for the sole purpose of facilitating your use of the Pocket Expert™ Offerings, or as otherwise expressly permitted hereunder.
Customer Message Review
In order to optimize your use of the Pocket Expert™ Offerings, to monitor your use of the Pocket Expert™, to ensure your compliance with the Agreement and to ensure that Pocket Expert™ complies with Applicable Law, we may, from time to time, randomly check the Customer Messages that you send by and through the Pocket Expert™ Offerings; provided, however, that we undertake no responsibility to monitor or otherwise review your Customer Messages.
Use of Personal Information
The personal information that you submit to us remains your property. We will never sell, rent, exchange or barter your personal information to or with any third party for financial gain or marketing purposes. Where you request to be contacted in connection with the Pocket Expert™ Offerings, we use the personal information that you provide to: (a) provide you with the Pocket Expert™ Offerings; (b) respond to your questions or comments; (c) provide support for the Pocket Expert™ Offerings; and (d) send you information, periodically, regarding the Pocket Expert™ Offerings. In addition, we may file your questions or comments for future reference. In addition, Pocket Expert™ may use your corporate name and Expert Photograph, without further compensation to you, to identify you as a client of Pocket Expert™ on the Site, in marketing material made available in any and all media and for other promotional, marketing, corporate or other purposes.
Credit Card Transactions
Non-Personal Information Collection and Use
Pocket Expert™ reserves the right to collect and share, rent, sell and otherwise utilize in any manner permitted by law, data related to the usage of the Pocket Expert™ Offerings (including data associated with your client interactions and Customer Message response/recaction) by you and your clients, as well as demographic data about you and your clients, with third party advertisers and marketers on an aggregate, non-personally identifiable basis. Such information will include broad demographic categories about Pocket Expert™ Offerings users, their preferences, activities, location and other information; provided, however, that such aggregate information will never be linked to any personally identifiable information
Most Internet browsers are initially set up to accept Cookies, but you can reset your browser to refuse all Cookies or to indicate when a cookie is being sent. To disable and reject certain Cookies, follow the instructions associated with your Internet browser. Even in the case where a user rejects a Cookie, he or she may still use the Site.
Behavioral Tracking/Do Not Track
Neither Pocket Expert™ nor any third party places Cookies or other tracking technology on the Site that track(s) end-users’ activities after they leave the Site.
This Site may contain links to third-party owned and/or operated websites including social media websites. We are not responsible for the privacy practices or the content of such websites. These third-party websites have separate privacy and data collection practices and we have no responsibility or liability relating to them.
The privacy of your personal information is very important to us. We endeavor to safeguard and protect our end-users’ personal information. When end-users make personal information available to us, their personal information is protected both online and offline (to the extent that we maintain any personal information offline). When our registration process asks end-users to submit sensitive information (such as credit card information), and when we transmit such sensitive information, that sensitive information is encrypted and is protected with SSL encryption software. Access to your personal information is strictly limited, and we take reasonable measures to ensure that your personal information is not accessible to the public. The servers that we store personal information in are kept in a secure physical environment. We also have security measures in place to protect the loss, misuse and alteration of personal information under our control. Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the Internet can be guaranteed to be 100% secure. Computer hackers may circumvent our security measures and gain access to certain portions of your personal information, and technological bugs, errors and glitches may cause inadvertent disclosures of your personal information; provided, however, that any attempt to breach the security of the network, our servers, databases or other hardware or software constitutes a crime punishable by law. For the reasons mentioned above, we cannot warrant that your personal information will be absolutely secure. Any transmission of data done on or through the Site is at your own risk. Only employees or third party agents who need personal information to perform a specific job function are granted access to our end-users’ personal information. Employees not adhering to our internal privacy policies are subject to disciplinary action. In compliance with applicable federal and state laws, we shall notify you and any applicable regulatory agencies in the event that we learn of an information security breach with respect to your personal information. You will be notified via e-mail in the event of such a breach. Please be advised that notice may be delayed in order to address the needs of law enforcement, determine the scope of network damage, and to engage in remedial measures.
Visitors under eighteen (18) years of age (or the applicable age of majority, if greater than eighteen (18) years of age) are not permitted to use and/or submit their personal information at the Site. We do not knowingly solicit or collect information from visitors under eighteen (18) years of age (or the applicable age of majority, if greater than eighteen (18) years of age). We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.
To opt-out of receiving e-mail communications from us, you can follow the instructions at the end of the applicable e-mail message or e-mail us at: firstname.lastname@example.org. Notwithstanding the foregoing, we may continue to contact you for purposes of communicating information relating to your continued use of the Pocket Expert™ Offerings and/or request for Pocket Expert™ Offerings, as well as to respond to any inquiry or request made by you. To opt-out of receiving Pocket Expert™ Offerings-related and inquiry response-related messages from Pocket Expert™, you must cease requesting and/or utilizing the Pocket Expert™ Offerings and cease submitting inquiries to Pocket Expert™, as applicable.
Accessing, Deleting and Updating Your Information
At your request, we will inform you of what personal information we have on file for you. In addition, at your request, we will remove personal information that you have provided to us, or that we have collected. You may do so by contacting us via e-mail at: email@example.com; provided, however, that we ask individuals to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others or would be extremely impractical (for instance, requests concerning information residing on backup tapes). Please be advised that deleting your personal information will limit our ability to contact you in connection with the Pocket Expert™ Offerings, which may limit your ability to utilize the Pocket Expert™ Offerings. If you wish to be contacted by us in connection with the Pocket Expert™ Offerings, you may not delete the personal information that we have on file for you. Please be further advised that, after you delete your personal information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
Filing a Complaint with the Federal Trade Commission
To file a complaint regarding our privacy practices, please Click Here.