Last Updated: January 1, 2020

Thank you for visiting the Pocket Expert™ website located at (the “Site”). The Site is an Internet property of Pocket Expert LLC (“Pocket Expert™,” “we,” “our” or “us”).

Overview and Application of Privacy Policy
This Pocket Expert™ Privacy Policy (“Privacy Policy”) covers our treatment of personal information and other information that we collect from our customers when they: (a) access or use the Site and/or Pocket Expert™ Offerings; and/or (b) request to be contacted by us in connection with your use of, or desire to obtain, the Services. Capitalized terms not defined herein shall have the meaning set forth in the Pocket Expert™ Website Terms and Conditions (“Terms and Conditions”).


Information Regarding Privacy for Non-Customers
This Privacy Policy covers our treatment of personal information we collect from our customers. Pocket Expert™ may host the platform through which our customers may contact their own consumers (“Third-Party Consumers”).

By way of example, an automotive dealership (our customer) may use the Pocket Expert™ platform to communicate with individuals seeking the dealership’s services (the Third-Party Consumer). Our customers’ privacy practices may differ from those of Pocket Expert™. Additionally, some Third-Party Consumers may be provided additional privacy rights under the laws of states in which they reside, for example the California Consumer Privacy Act of 2018 (“CCPA”). If you are a Third-Party Consumer using the Pocket Expert™ Offerings to communicate with one of our customers and are interested in more information regarding your privacy rights or our customer’s privacy practices, please review the customer’s privacy policy or contact our customer directly. If you have any questions regarding how to locate further information regarding our customers’ privacy practices, please contact us as described in the section “Contact Us” below.

Personal Information Collected from Customers
For the purposes of this Privacy Policy, “personal information” shall mean individually identifiable information from or about an individual. We collect personal information from you primarily when you complete a registration form, or contact form, in connection with your desire to obtain the Pocket Expert™ Offerings. The personal information that you must supply on the Site in order to register for the Pocket Expert™ Offerings may include, without limitation: (a) full name; (b) company name and company URL; (c) e-mail address; (d) mobile telephone number; (e) billing address; (f) user name/password; (g) credit card information; (h) a photograph of you or your company’s representative (“Expert Photograph”); and/or (i) any other information requested on the applicable form.

Third Party Personal Information
In connection with your use of the Pocket Expert™ Offerings, certain personal information related to your clients and customers including, without limitation, the Customer Database, may be provided to Pocket Expert™ or otherwise uploaded to the Pocket Expert™ platform (“Third Party Personal Information”). You agree that you will take all actions and receive all necessary consents from your customers and clients to properly permit the transfer to, and the use by, Pocket Expert™ of Third Party Personal Information as contemplated under the Terms and Conditions, and you specifically acknowledge that Pocket Expert™ shall not be responsible for any misuse by you of Third Party Personal Information. As between Pocket Expert™ and you, Third Party Personal Information that you submit to us remains your property. We will never sell, rent, exchange or barter Third Party Personal Information to or with any third party for financial gain or marketing purposes. Subject to the foregoing, you agree that Pocket Expert™, or its subcontractors or representatives, will be allowed to remotely access, receive, collect, copy, extract, download, reformat and/or compile the Third Party Personal Information for the sole purpose of facilitating your use of the Pocket Expert™ Offerings, or as otherwise expressly permitted hereunder.

Customer Message Review
In order to optimize your use of the Pocket Expert™ Offerings, to monitor your use of the Pocket Expert™, to ensure your compliance with the Agreement and to ensure that Pocket Expert™ complies with Applicable Law, we may, from time to time, randomly check the Customer Messages that you send by and through the Pocket Expert™ Offerings; provided, however, that we undertake no responsibility to monitor or otherwise review your Customer Messages.

Use of Personal Information
The personal information that you submit to us remains your property. We will never sell, rent, exchange or barter your personal information to or with any third party for financial gain or marketing purposes. Where you request to be contacted in connection with the Pocket Expert™ Offerings, we use the personal information that you provide to: (a) provide you with the Pocket Expert™ Offerings; (b) respond to your questions or comments; (c) provide support for the Pocket Expert™ Offerings; and (d) send you information, periodically, regarding the Pocket Expert™ Offerings. In addition, we may file your questions or comments for future reference. In addition, Pocket Expert™ may use your corporate name and Expert Photograph, without further compensation to you, to identify you as a client of Pocket Expert™ on the Site, in marketing material made available in any and all media and for other promotional, marketing, corporate or other purposes.

In connection with responding to your request for, and/or use of, the Pocket Expert™ Offerings, and/or in connection with the Interactive Services associated therewith, we may contact you (as well as your available employees, staff and other personnel) at any time, via SMS text message, e-mail, telephone or other means, with updates and/or any other information that we may deem appropriate for you to receive in connection with your requests for information, continued use of the Pocket Expert™ Offerings and to market and/or keep you informed of certain other Pocket Expert™ products and/or services that we think might be of interest to you. If you wish to stop receiving future communications from us, please see the Opt-Out/Unsubscribe section below. Without limiting the foregoing, where you provide “prior express written consent” within the meaning of the Telephone Consumer Protection Act (47 USC § 227), and its implementing regulations adopted by the Federal Communications Commission (47 CFR § 64.1200), as amended from time-to-time (“TCPA”), you consent to receive SMS text messages and telephone calls, including artificial voice and pre-recorded messages and/or calls delivered via automated technology, to the telephone number(s) that you provided, from us relating to your use of the Pocket Expert™ Offerings. You understand and agree that this consent applies even if your telephone number is a wireless number. You further acknowledge and agree that you are not required to consent to the above stated terms to gain access to the Pocket Expert™ Offerings. By submitting your telephone number to Pocket Expert™, if ever, you agree that such act constitutes a purchase, an inquiry and/or an application for purposes of the Amended Telemarketing Sales Rule, 16 CFR §310 et seq. (the “ATSR”). With respect to the ATSR, and notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, we retain the right to contact you via telemarketing in accordance with the terms of the ATSR. We may permit our third-party agents, service providers and subcontractors to access your personal information (including Third Party Personal Information), but they are only permitted to do so in connection with performing services for us and/or to operate the Site, Pocket Expert™ Offerings and/or Services. They are not authorized to use your personal information for their own benefit. We reserve the right to release current or past personal information (including Third Party Personal Information): (i) in the event that we believe that the Pocket Expert™ Offerings are being, or have been, used in violation of the Terms and Conditions or to commit unlawful acts; (ii) if the information is subpoenaed; provided, however, that, where permitted by applicable law, we shall provide you with e-mail notice, and opportunity to challenge the subpoena, prior to disclosure of any personal information pursuant to a subpoena; or (iii) if we are sold, merge with a third party, are acquired or are the subject of bankruptcy proceedings; provided, however, that if Pocket Expert™ is involved in a bankruptcy proceeding, merger, acquisition or sale of all or a portion of its assets: (A) you will be notified via email and/or a prominent notice on the Site of any change in ownership or uses of your personal information, as well as any choices that you may have regarding your personal information; and (B) the Third Party Personal Information will not be used in any way that is not authorized under this Privacy Policy.

Credit Card Transactions
Pocket Expert™ utilizes third party service providers to provide credit card payment processing services. If you choose to make a payment for Services by and through the Site, the payment information provided will either be collected directly by such third party service provider(s), or we will share that payment information with our contracted third party service provider(s). Pocket Expert™ requires that its third party payment processing service provider(s) has/have in place privacy policies and practices consistent with this Privacy Policy; provided, however, that we cannot guarantee the privacy practices of our third party payment processing service provider(s).

Non-Personal Information Collection and Use
Aggregate Data
Pocket Expert™ reserves the right to collect and share, rent, sell and otherwise utilize in any manner permitted by law, data related to the usage of the Pocket Expert™ Offerings (including data associated with your client interactions and Customer Message response/recaction) by you and your clients, as well as demographic data about you and your clients, with third party advertisers and marketers on an aggregate, non-personally identifiable basis. Such information will include broad demographic categories about Pocket Expert™ Offerings users, their preferences, activities, location and other information; provided, however, that such aggregate information will never be linked to any personally identifiable information

When an end-user visits the Site, we send one (1) or more cookies and/or gif files (collectively, “Cookies”) to assign an anonymous, unique identifier to the applicable end-user’s computer or other device. A Cookie is a piece of data stored on your hard drive containing non-personally identifiable information about you. Cookies have many benefits to enhance your experience at the Site. To find out more about Cookies, please visit We use Cookies to improve the quality of the Site and/or Pocket Expert™ Offerings.

Most Internet browsers are initially set up to accept Cookies, but you can reset your browser to refuse all Cookies or to indicate when a cookie is being sent. To disable and reject certain Cookies, follow the instructions associated with your Internet browser. Even in the case where a user rejects a Cookie, he or she may still use the Site.

Behavioral Tracking/Do Not Track
Neither Pocket Expert™ nor any third party places Cookies or other tracking technology on the Site that track(s) end-users’ activities after they leave the Site.

Third-Party Websites
This Site may contain links to third-party owned and/or operated websites including social media websites. We are not responsible for the privacy practices or the content of such websites. These third-party websites have separate privacy and data collection practices and we have no responsibility or liability relating to them.

The privacy of your personal information is very important to us. We endeavor to safeguard and protect our end-users’ personal information. When end-users make personal information available to us, their personal information is protected both online and offline (to the extent that we maintain any personal information offline). When our registration process asks end-users to submit sensitive information (such as credit card information), and when we transmit such sensitive information, that sensitive information is encrypted and is protected with SSL encryption software. Access to your personal information is strictly limited, and we take reasonable measures to ensure that your personal information is not accessible to the public. The servers that we store personal information in are kept in a secure physical environment. We also have security measures in place to protect the loss, misuse and alteration of personal information under our control. Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the Internet can be guaranteed to be 100% secure. Computer hackers may circumvent our security measures and gain access to certain portions of your personal information, and technological bugs, errors and glitches may cause inadvertent disclosures of your personal information; provided, however, that any attempt to breach the security of the network, our servers, databases or other hardware or software constitutes a crime punishable by law. For the reasons mentioned above, we cannot warrant that your personal information will be absolutely secure. Any transmission of data done on or through the Site is at your own risk. Only employees or third party agents who need personal information to perform a specific job function are granted access to our end-users’ personal information. Employees not adhering to our internal privacy policies are subject to disciplinary action. In compliance with applicable federal and state laws, we shall notify you and any applicable regulatory agencies in the event that we learn of an information security breach with respect to your personal information. You will be notified via e-mail in the event of such a breach. Please be advised that notice may be delayed in order to address the needs of law enforcement, determine the scope of network damage, and to engage in remedial measures.

Visitors under eighteen (18) years of age (or the applicable age of majority, if greater than eighteen (18) years of age) are not permitted to use and/or submit their personal information at the Site. We do not knowingly solicit or collect information from visitors under eighteen (18) years of age (or the applicable age of majority, if greater than eighteen (18) years of age). We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.

To opt-out of receiving e-mail communications from us, you can follow the instructions at the end of the applicable e-mail message or e-mail us at: Notwithstanding the foregoing, we may continue to contact you for purposes of communicating information relating to your continued use of the Pocket Expert™ Offerings and/or request for Pocket Expert™ Offerings, as well as to respond to any inquiry or request made by you. To opt-out of receiving Pocket Expert™ Offerings-related and inquiry response-related messages from Pocket Expert™, you must cease requesting and/or utilizing the Pocket Expert™ Offerings and cease submitting inquiries to Pocket Expert™, as applicable.

Accessing, Deleting and Updating Your Information
At your request, we will inform you of what personal information we have on file for you. In addition, at your request, we will remove personal information that you have provided to us, or that we have collected. You may do so by contacting us via e-mail at:; provided, however, that we ask individuals to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others or would be extremely impractical (for instance, requests concerning information residing on backup tapes). Please be advised that deleting your personal information will limit our ability to contact you in connection with the Pocket Expert™ Offerings, which may limit your ability to utilize the Pocket Expert™ Offerings. If you wish to be contacted by us in connection with the Pocket Expert™ Offerings, you may not delete the personal information that we have on file for you. Please be further advised that, after you delete your personal information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

Changes to this Privacy Policy
We reserve the right to change or update this Privacy Policy at any time by posting a notice on the Site that we are changing our Privacy Policy. If the manner in which we use personal information changes, we will notify users by: (a) sending the modified policy to our users via email; and/or (b) by any other reasonable means acceptable under applicable state and federal law. You will have a choice as to whether or not we use your information in this different manner and we will only use your information in this different manner where you opt-in to such use.

Contact Us
If you have any questions about this Privacy Policy, please feel free to contact us via U.S. mail at: 8980 Perry Highway, Pittsburgh, PA 15237; call us at: (412) 364 -2300; or e-mail us at:

Filing a Complaint with the Federal Trade Commission
To file a complaint regarding our privacy practices, please Click Here.