7 Questions & Answers on Why to Switch

• Is PocketExpert easy for our staff to use?
  

  PocketExpert is as simple as it gets. We made sure anyone can learn how to use our system in 10 minutes. If they have a question, they can send us a message in our 24/7 Support Chat to get immediate assistance.

• Can our customers text in after their RO is closed?
  

  Yes! We believe your customers should always be able to contact you whether it is with scheduling an appointment or asking a question about their car. The customer conversation is never closed.

• Is it easy to explain service recommendations to our customers through text?
  

  We made explaining service recommendations as easy as typing the word itself. We automatically hyperlink common service terms so the customer can click on it and receive an explanation.

• How can we respond to our customers quicker?
  

  When a customer texts in a question, we notify the advisor that a response is required. If they do not respond in a set amount of time, we notify the manager so the customer can receive an answer.

• Will your reports give us data that is easy to understand?
  

  We still give you access to detailed reports, but we make it easy for you to see how your dealership is doing with texting usage and customer satisfaction.

• Can we save money by using PocketExpert?
  

  You are going to make more money with our superior features while paying less than 80% of the industry. What's even better? There is no contract.

• How fast can our advisors learn how to use PocketExpert?
  

  Anyone on your staff can learn our system in 10 minutes or less. With our onboarding process, your team will learn hands on directly in the program so they are able to send a customer a text right away.